Effective Date: August 2025
We pour 120+ hours, a few choice curse words, and a lot of heart into every quilt, canvas, and hoodie we create. Because each piece is custom-made to order, we have to keep our return policy tight and honest. Here’s how it works:
All Sales Are Final
- Original Quilts, Canvas Prints, Stretched, Framed Pieces, and Hoodies are custom-made just for you. That means once your order is placed, we can’t accept returns or exchanges simply because you changed your mind or picked the wrong size.
Damaged or Incorrect Orders
If your art arrives damaged or not what you ordered (rare, but life happens):
- Contact us within 7 days of delivery at robin@quiltedcanvasstudios.com with your order number, photos of the issue, and a description of the problem.
- We’ll work with you to make it right—whether that’s a replacement, repair, or refund (case by case).
Shipping & Colors Disclaimer
- Colors Vary: Every screen shows color differently. Your final print may look slightly different than it does online. That’s not considered damage—it’s just technology being imperfect.
- Shipping Times: Most prints ship within 1 week, frames within 2 weeks, and hoodies in about 30 days. Once the order leaves our studio and is with the shipping carrier, we can’t control delays (though we’ll always try to help).
Cancellations
Orders can only be canceled within 24 hours of purchase. After that, we’ve likely started production, and the fabric scissors are already flying.
Non-Returnable Items
- Custom hoodies (your size, your design, your problem if it doesn’t fit).
- Gift cards.
- Any item marked “Final Sale.”
How to Contact Us
For return or damage issues, reach out: robin@quiltedcanvasstudios.com